Shawsville Pharmacy at 6920 Roanoke Road in Shawsville, Virginia

Customer Reviews about Shawsville Pharmacy

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  My wife and I have tried to support this local pharmacy since we moved to the area 6 years ago, however we cannot anymore. The customer service is the poorest of any business I have ever experienced. Almost every time my wife fills a prescription with them there is some sort of issue. These issues have included having to wait 5-10 minutes for help when I'm the only person in the store even though there are 3-4 people behind the counter, and even being shorted a pill on several occasions. Most recently I came in to fill the wife's folic acid and stood there almost 5 minutes waiting for someone to notice I had walked in. There were two behind the counter and two cleaning the bathroom. When I finally received help, they told me the insurance database was down and they were sorry. No alternatives were offered such as sending the prescription to another pharmacy or offering cash price (which was only $4). We then called Kroger and they not only were extremely helpful but said they could give it to us at cash price and then refund us after the insurance database was back online. We will not be using Shawsville pharmacy again and if they're smart they'll start putting a priority on customer service, because it is severely lacking.
  May 04, 2017

  by Sheepdog Survival

Opening hours Closed now

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About Shawsville Pharmacy in Shawsville